MYIO Patient Portal - Robin Casey

New Patient Setup Guide

Welcome to our practice! To get started, you must complete both steps below before your first appointment:

✅ Step 1: Complete Your New Patient Forms

Forms are sent by email shortly after scheduling.
Required for all new patients.
Check your inbox and spam/junk folder for an email from:
no-reply@valant.io
Tip: You can search your inbox for from:no-reply@valant.io
If you don’t receive the forms, please call or text us at 844-345-2256.

✅ Step 2: Register for the MYIO Patient Portal

This portal is required for all telehealth visits, as well as medication refills, messaging, and billing access.
You must complete this step even if you already submitted your new patient forms.

📱 Using a Mobile Phone?

Download the MYIO App (available for iPhone and Android) before your first telehealth visit.
Download from the App Store (iPhone)
Download from Google Play (Android)
This allows you to test your camera, microphone, and internet connection ahead of time.
Log in using the username and password you created during portal setup.
Allow notifications so you don’t miss appointment reminders or messages from your providers.

💻 Using a Computer?

Use Google Chromeas your browser for best results.
Please note MYIO does notsupport Safari or Internet Explorer. Use Chrome, Firefox, or Edge for best results.
Click “here” to read additional tips on setting up your portal via internet brower –> link to additional information and troubleshooting video below.

Troubleshooting Tips

❓ Didn’t receive your portal invite?
Call or text us at 844-345-2256 and we’ll resend it.
🔁 Access code expired?
We can send you a new one.
🔒 Forgot your password?
Use the “Forgot password” link on the login screen to reset.
📞 Still need help?
Call or text us—we’re happy to walk you through setup.

Setting Up MYIO via Web Browser

1. Access the Portal

Navigate to your practice’s unique MYIO portal URL.
Click the link for “account setup on your desktop browser” provided in your invite email.
Click on “Create Account” and enter the access code from your invite email or text message.
Note: The access code expires after seven days.
If you didn’t receive an invite, contact your practice to request one.

2. Verify Your Identity

Enter your birthdate to confirm your identity.
Upon successful verification, you’ll proceed to the “Account Setup” screen.

3. Set Up Your Account

Enter a portal email address that only you can access.
Click “Verify My Email” to receive a verification code.
Enter the verification code from your email and click “Confirm.”
Choose a username.
Create a password that includes:
- At least eight characters
- One uppercase letter
- One lowercase letter
- One number or special character
Retype your password to confirm, then click “Next.”

4. Complete Onboarding Information

Note: The fields you see may vary based on your practice’s settings. You can edit this information later in the “My Account” section of MYIO.

Personal Details

First Name *
Middle Initial
Last Name *
Suffix
Preferred Name
Preferred Pronouns
Gender Identity
Sex (as listed on insurance)
Social Security Number (this is NOT required)
Marital Status
Ethnicity
Preferred Language
Education Level
Race

Contact Information

Enter your email address (can be the same as your portal email).
Fill in your mailing address and preferred phone number.
You can use the back button at any time to review or update your entries.

Insurance and Payment Information

Enter your insurance details.
Enter credit card information (This IS required by our practice, but you can contact us to put more than one card on file).
Note: Card info will appear under “Billing” once setup is complete.

Terms of Use

Review the Terms of Use provided.
Click “Accept” to complete your account setup.

□ Visual Setup References

□ Still need help? Contact our office and we’ll be happy to walk you through the setup process.